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Return Policy

Return Policy

The Cool Cart does not take title to returned items until the item arrives at our fulfillment center. You may return most new, unopened items sold and fulfilled by The Cool Cart within Three days days of delivery for a full refund. At our discretion, a refund may be issued without requiring a return. In this situation, The Cool Cart does not take title to the refunded item. This section can probably be amended and changed according to each client’s individual services. Under any condition the exchange, return or the refund courier cost is charged from the customer.
Refunds will be done only through the Original Mode of Payment.

The Cool Cart attempts to be as accurate as possible. However, The Cool Cart does not warrant that product descriptions or other content of The Cool Cart Service is accurate, complete, reliable, current, or error­free. If a product offered by The Cool Cart itself is not as described, your sole remedy is to return it in unused condition.

Except where noted otherwise, the List Price displayed for products on The Cool Cart Service represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any day. For certain items that are offered as a set, the List Price may represent "open stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.
We generally do not charge your credit card until after your order has entered the shipping process or, for digital products, until we make the digital product available to you. will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.


Thecoolcart will accept, for return or exchange, your order within 30 days of receiving it.

You can return the ordered product for a different product or a refund to the original payment method.

Police notice the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • All products returned must be in original packaging and in good condition for resale.
  • A copy of the original packing slip or invoice as well as the return authorisation form must be returned with the goods, within 30 days from the purchase date.
  • Any shipping errors or shortages must be reported within 10 days from the purchase date.
  • Restocking charges: Returned goods that are accepted are subject to a base of 25% restocking charge. If there is a replacement order of similar or greater value, there will be a 10AED administration fee.



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